TERMS AND CONDITIONS

By booking a trip, you agree to be bound by these Terms and Conditions that govern the relationship between the client and Roberta Giovannina (Med Food Lab is a brand of Roberta Giovannina), the cancellation policy and limitations of liability. All persons wishing to make a booking have carefully read and fully understood the terms and conditions that follow. By making a booking with Roberta Giovannina, you accept on behalf of yourself and all those names on the booking, including minors and persons under a disability, to be bound by the following Terms and Conditions:

1- Shared tours. Small groups 4-8 people maximum, (depending on the activity), are led by local English-speaking experts.

2- A minimum of 4 people is required for the programmed tours and experiences.  For groups with fewer than 4 people the minimum fee will apply rather than the fee per person.

3- If the minimum number of guests is not reached, we will contact you in order to reschedule another time or date.

4- Cancellations made 48 hours prior to the scheduled tour & experience date are fully refundable.

5- Later cancellations will either incur a 20{d9d97c01fe78fa96b21ed97f5e921331b5f6e62278ca89b4a32fdc91600e0974} penalty or receive a credit towards a future   tour/experience.

6- Cancellations 24 hours before or no-show will incur a 100{d9d97c01fe78fa96b21ed97f5e921331b5f6e62278ca89b4a32fdc91600e0974} penalty.

7- It is the customer responsibility to get in touch with Med Food Lab (info@medfoodlab.com) if running late to the meeting point or if you can’t find the guide in order to assist you as much as possible. If you miss the tour, no refund will be possible.

8- The customer is always due to the meeting point 15 minutes before the departure.

9- No refunds will be made in respect of any unused portion of a ticket or partially completed trip.

10- Change of a booking by the client must be made in writing by email to info@medfoodlab.com.

Children under 18 should be accompanied by an adult.

You must be 18 years or older to participate in the wine tastings.

Please register for the tours/experiences well in advance, so we can notify you of availability.

Private or customized tours and experiences can be organized on request.

Languages: Italian, English and French.

Guides/translators in Russian, Swedish and Norwegian are available on request, for an additional fee, and must be booked in advance.